I wasn’t able to post a single entry last week because I went through my hell week (yikes!) And it’s not yet over. Anyway I’ll jump right into my Salon HORROR story.
A few months ago, I was able to purchase a discount voucher from a very famous and trustworthy groupon site. The voucher entitled me to a full head color and hair cut by a SENIOR STYLIST for only PHP1375 (originall PHP2500) at Hair Philosophie Salon. I am a college student and I’m a total sucker for discount coupons! It was a very good deal and I read good reviews about the salon so I bought myself a coupon.
I decided to set an appointment on Friday because I wanted to feel pampered after all the stress from school. When I arrived, the interiors were very modern and the whole place had a chic vibe. The salon is located in the Salcedo area in Makati, a posh area in Makati.
Anyway, before I start with my horror story, I’d like to be fair and share the good points of the salon:
- the interior design was fabulous
- the chair was comfortable
- clean and new
- good magazine selection
- service by the assistant was good
Okay, now I’d like to proceed with my horror story. This might be long but it’s worth it!!
I gave my coupon to the receptionist and my stylist was made aware of my coupon.
If I am not mistaken, they have two senior stylists. One is a thin guy with long straight hair and a funky haircut. While the other one is a short and stubby gay person with blonde hair.
The one who attended to me was the latter. He introduced himself to me but I forgot his name. He asked me if i was using the coupon and I said, “yes.” I asked him, “What color are you planning to use on my hair?”. He brought out the color menu and told me that he was mixing two colors. “Ako bahala sayo. I’ll be using this as a base and I will use this to highlight your hair.” I would like to clarify that he neither ask me if I wanted extra services nor informed me that he was adding an extra service that I had to pay for. I also did not tell him that I wanted extra services.
We proceeded with the service and after everything (hair color and highlights) was applied, I heard him instruct his assistant to apply hair treatment on my hair. The sealed hair treatment (Kerastase) was right beside me and I recognized the brand and I knew it was not part of the hair coloring procedure. I panicked because he was about to have the treatment applied on my hair without even asking me for my permission so I asked him what it was. He NONCHALANTLY told me that it was for an extra hair treatment. I asked if I had to pay extra for it and he said yes. AND THEN IT CLICKED. I asked him right away if I had to pay extra for the highlights earlier and he said “yes, extra of PHP2700.” I immediately refused the hair treatment. I called up my mom and she instructed me to stay still and wait for them to finish the procedure because they still had control of my hair. They rinsed my hair and blow dried it. I waited for my dad to arrive to pick me up and he was made aware of the situation and basically rescued me from that predator of a stylist!
In front of the manager:
my dad asked the stylist: “Did you inform my daughter about the extra treatment?”
stylist: “no, i assumed she knew…bla bla bla”
dad: “why did you not inform her of the extra treatment? why did you not inform her about the extra charge?”
stylist: “because she told me that she goes to different salons and I assumed she knew.”
(**YES! I have been to numerous salons all over the metro and I have NEVER experienced this kind of lowly and unprofessional treatment. )
dad to the manager: “you heard him. he did not inform my daughter about the extra treatment.”
manager: “But sir, we always ask our stylist to explain the procedure.” (she was even trying to defend the stylist? (Yes, it could have been my fault because I did not ask him wether the highlights required me to pay extra cash however, the moment that he was about to apply the treatment on my hair just PROVED that he was totally taking advantage of me and was trying to scam me into paying for extra treatments!)
dad: “your stylist did NOT inform my daughter about the extra payment and therefore we should be required to pay”
manager: “in that case, our stylist will pay for the treatement.”
dad: “okay, let’s go.”
manager: “thank you sir.” (WHUT?!?!)
The stylist was totally dumbfounded and he couldn’t defend himself because he KNEW that he was wrong. He couldn’t say anything else to justify himself so he told the manager with an arrogant tone, “okay, let them go.” He said it in such a way that he wanted to shoo us out of the salon.
Their manager was very disappointing. She just nodded her head and told us that the stylist will be paying for the treatment. However, my dad and I both were expressing our concerns and she was not able to do damage control properly. She did not console us and did not assure us that their stylist would be given proper sanctions or whatsoever.
I am terribly disappointed with this salon. This salon is located in a posh neighborhood in Makati and their stylist’s behavior was that of an unprofessional and poorly trained individual. I have never ever experienced this kind of poor treatment ever! I was incredibly traumatized by this experience because the stylist clearly knew that I am a young girl and he totally tried to take advantage of me! I just wanted to share it with all of my readers and I want everyone out there to be aware of m experience so that they can avoid this kind of scamming.
I have been blogging for quite awhile now and I’m not the type of person who will post about things like this just to boost my viewer ratings. People can check through my previous posts and see that I ALWAYS state my honest opinions. Check my previous blog here.
To end, I would like to thank my hero, my dad for saving me from that bully of a stylist. Unless I hear news about this predator of a stylist getting terminated or getting proper sanctions for his actions, I will obviously not go back to that salon again and I highly discourage people to go there as well.
Phew, that was very long! Thanks for reading! If you have encountered any similar experiences from this salon, pls do share your comments below! Feel free to share your salon horror stories below as well! :)
Hair Philosophie is located at 117 tordesillas st. corner bautista st. ground floor finman bldg, salcedo village, makati.
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